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en:howto:error_reporting [2017/02/02 13:28]
nkoranova [You can use Foris]
en:howto:error_reporting [2019/08/27 15:08]
vmyslivec [Error reporting] serial-number
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   - If you have contacted customer support in the past, please write a new e-mail with a new subject. Please don't write a new problem into an existing e-mail thread. ​   - If you have contacted customer support in the past, please write a new e-mail with a new subject. Please don't write a new problem into an existing e-mail thread. ​
   - Tell us which router you have and if you have made any HW alterations.   - Tell us which router you have and if you have made any HW alterations.
-  - Write the S/N of your router ​- you can see this either ​on the bottom ​of your router ​or as the output of this command: ​ ''​atsha204cmd ​serial-number''​+  - Write the S/N of your router 
 +    * Visible ​on the box of your router 
 +    * Or in the //About// tab in Foris web interface 
 +    * Or as the output of command: ​ ''​crypto-wrapper ​serial-number''​
   - Don't forget to mention the version of your //Turris OS//! (//Foris -> About//)   - Don't forget to mention the version of your //Turris OS//! (//Foris -> About//)
   - **Tell us when the problem occured and describe it in detail**   - **Tell us when the problem occured and describe it in detail**
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 If you use the Foris interface to maintain your router, please send us logs from the page called //​Diagnostics//​. The modules, which are usually the most interesting for us are ''​dmesg'',​ ''​messages'',​ ''​dns''​ and ''​network''​. If the nature of the problem suggests that other modules could also be useful to us, also check them. The required logs will be downloaded if you click ''​Generate''​. If you use the Foris interface to maintain your router, please send us logs from the page called //​Diagnostics//​. The modules, which are usually the most interesting for us are ''​dmesg'',​ ''​messages'',​ ''​dns''​ and ''​network''​. If the nature of the problem suggests that other modules could also be useful to us, also check them. The required logs will be downloaded if you click ''​Generate''​.
 +
 +{{en:​howto:​diagnostiky_en.png?​600 | Foris: Diagnostics}}
  
 === When you can't find the diagnostics === === When you can't find the diagnostics ===